If you cannot insert the brew group, the machine and brew group are not in the neutral position. 

Follow the steps below and watch the support movie* that shows more detailed instructions.

1. Place back the coffee ground container, drip tray and close the service door, leave the brew group out. 

2. Press the ON/OFF button to switch the machine OFF. Wait until it is completely switched off and you hear no more sounds.

3. Set the main switch on the back to OFF (0). If there is no main switch unplug the machine. 

4. Set the main switch on the back to ON (-). If there is not main switch plug the machine back in.

5. Press the ON/OFF button to switch the machine back ON. Wait until it is completely switched on and you hear no more sounds. 

6. Set the brew group in neutral position as shown in the support movie. Otherwise it cannot be inserted. 

7. Remove the coffee ground container and drip tray, open the service door and slide brew group back along the rail. Do not press the push button when inserting the brew group.

8. Place back the coffee ground container, drip tray and close the service door.

*The support movie is applicable for all Full Automatic Espresso machines, not only the mentioned models.