General Visitor Conditions of the Philips Museum
1. General Provisions: Definitions
1.1 The Philips Museum: located at Emmasingel 31 (5611 AZ in Eindhoven - Chamber of Commerce number 17008551), whose object is to allow visitors to experience the history of Philips through a museum.
1.2 The Philips Museum Building: the areas in the Philips Museum Building at Emmasingel 31 in Eindhoven which are open to the public.
1.3 Visitor: any person who enters the Philips Museum Building in order to view an exhibition or who attends, by invitation, a reception, congress, lecture or similar gathering in the Philips Museum Building.
1.4 Companionship: people who run a joint household or form a social unit, such as a family, partners or housemates.
1.5 Entrance Ticket: a ticket giving visitors access to the exhibition areas of the Philips Museum during regular opening hours.
1.6 Goods: all goods, including money, monetary values and monetary instruments.
1.7 Staff of the Philips Museum: all natural persons working in and around the Philips Museum building on the instructions of the Philips Museum.
1.8 Health complaints
a) Complaints of colds, such as rhinitis, runny nose, sore throat, slight cough or fever (up to 38 degrees Celsius).
b) Complaints from a cold with a fever (above 38 degrees Celsius) and/or tightness of the chest. In this case, we ask the whole family to stay at home.
2.1 These General Terms and Conditions apply to all visitors to the Philips Museum Building and also to all natural persons and/or legal entities used or having used the Philips Museum in the context of its objective.
2.2 These General Terms and Conditions also apply to special activities outside regular opening hours and/or aimed at people other than regular visitors, in the case of exclusive receptions.
2.3 Deviations from these Terms and Conditions shall be valid only if expressly agreed in writing.
3. Entrance to the Philips Museum
3.1 Visitors can purchase an admission ticket at the reception desk. Visitors may reserve their ticket and time slot (online) in advance. This e-ticket is then only valid for the day and time slot (fixed starting time) on which it has been booked.
3.2 A Visitor may only enter the Philips Museum on presentation of a valid admission ticket.
3.3 A Visitor will be refused admission (or further admission) to the Philips Museum if it appears that the admission ticket was not issued by the Philips Museum or a body authorised by the Philips Museum for that purpose.
3.4 The visitor will show his/her admission ticket to officials of the Philips Museum at the first request.
3.5 A visitor will not be refunded the admission charge if the admission ticket is lost or stolen before he/she has entered the Philips Museum.
3.6 An entry ticket purchased in advance will become invalid after the date and/or time stated on the entry ticket have expired.
3.7 An admission ticket/entrance ticket cannot be exchanged.
3.8 Only with Corona-related health complaints can a pre-purchased entry ticket be exchanged for a ticket for another date and time.
3.9 The Philips Museum has the right to adjust the regular opening hours to incidental exercises in the context of the Company Emergency Response Plan (article 23 of the Working Conditions Act) or, in the case of an actual emergency, to an evacuation of the Philips Museum, wholly or in part, as deemed necessary. Such a change in the regular opening hours does not entitle the visitor to a refund of any admission charge paid.
3.10 When purchasing a ticket for a virtual tour, the same conditions apply as for a regular museum ticket. Cancellation and refund are not possible; in case of technical malfunction it is possible to get a free ticket for the next virtual tour. If this is the case, please send an e-mail to firstname.lastname@example.org
3.11 In the museum, displaying a valid QR code is compulsery, before entering the exhibition (temporary measure).
3.12 You must reserve your time slot for the museum visit in advance. This can be done online or at the front desk of the museum (temporary measure).
3.13 In the Philips Museum, it is compulsory to wear a mouth mask. We also ask you to keep a distance of 1.5 metres from other visitors (temporary measure).
4. Stay in the Philips Museum Building
4.1 Visitors' stay in the Philips Museum Building is at their own expense and risk.
4.2 During his/her stay in the Philips Museum Building, the Visitor shall behave in accordance with the safety regulations, public order and other rules applying to museum visits. Visitors are furthermore obliged to immediately follow the directions and instructions given by recognisable officials of the Philips Museum. If, in the opinion of such officials, a visitor contravenes these regulations, standards, directions and instructions in any way, he or she may be denied further admission to the Philips Museum building without the Philips Museum being liable to pay any compensation.
4.3 It is not permitted to carry bags, backpacks, umbrellas, baby carriers on your back, prams (with the exception of pushchairs) or other large objects. For objects up to A4 size and not foldable, visitors must use the lockers. Objects of a larger size may be refused storage by the Philips Museum. The Philips Museum accepts no \ responsibility for damage to or loss of goods left in the custody of the visitor.
4.4 The Visitor is liable for any damage caused by any object, or similar, which he/she has brought into the Philips Museum building contrary to the provisions of clause 4.3.
4.5 The Philips Museum is entitled to deny permanent or temporary admission to the Philips Museum Building to visitors who, during one or more previous visits to the Philips Museum Building or to other museums, have damaged an object through their fault, gross negligence and/or intention, or if the fear of damage is justified in any other way. The Philips Museum may in any case subject such a visitor to the \ measures referred to in paragraph 6 of this article 4 during all his/her visits.
4.6 In the event of an emergency, for instance the sudden disappearance of an item from the collection, a terrorist attack or violence of a different nature, the Philips Museum will be entitled to close the doors and subsequently escort the visitors present, one by one, out of the building. Visitors may then be requested to cooperate in the inspection of bags and the like by or on behalf of the staff of the Philips Museum. Visitors may also be requested to consent to a body search. Visitors who refuse to cooperate with a search and/or search will be asked to produce proof of identity before leaving the Philips Museum building.
5. Purchase of tickets and booking of guided tours
5.1 All prices are in Euro. Prices are those published on this website at the time you place the order. The prices published on the website include VAT.
5.2 Entrance tickets can be purchased in advance via www.philips-museum.com. The agreement between the purchaser and the Philips Museum is concluded when the Philips Museum has sent a confirmation to the purchaser by e-mail.
5.3 Clause 11.2 (privacy, opt-in arrangement) applies to all online purchases.
5.4 Tickets purchased online must be scanned upon entry, by telephone or printed out.
5.5 The Philips Museum is not obliged to refund an unused entrance ticket or booking of a guided tour.
6. Conditions for guided tours
6.1 A guided tour must be booked and paid for in advance via the Philips Museum website or by contacting the staff of the Bookings Department.
6.2 A guided tour must be booked at least two weeks in advance.
6.3 It is not possible to change the date of a booked tour, unless the Philips Museum agrees to a request for change in writing. Such a request should be made at least seven days before the start of the booked tour by sending an e-mail to email@example.com, stating the name of the applicant, the original date, and the desired date. Assessment of the request depends on the timeliness of the request, at the discretion of the Philips Museum, and the availability on the desired date.
6.4 Cancellation of a tour already booked by the participants is only possible in the event of evident force majeure, for instance Corona-related complaints. This will be at the discretion of the Philips Museum. Latecomers are not entitled to a refund.
7. Code of Conduct
7.1 In the Philips Museum Building, visitors will:
(a) Adhere to the basic agreements around Corona: do not visit with complaints, wash hands frequently, cough and sneeze at the elbow. Where possible, keep a distance from other visitors and/or staff members.
b) Do not offer goods of any kind for sale to third parties or provide them free of charge;
c) not obstruct other visitors, including, but not limited to, by obstructing their view of exhibited objects for a prolonged period of time or by causing a nuisance through noise (including the use of mobile phones and other audio equipment);
d) No animals or pets, with the exception of guide dogs for the blind or other persons;
e) No smoking;
f) No eating of any kind, except in the café/restaurant. It is not allowed to bring your own food into the museum;
g) not to touch exhibited objects, unless this has been expressly permitted; parents or teachers or supervisors must strictly see to it that exhibited objects are not touched by the minors, individuals or groups that they have brought along or that they are supervising
h) Children under the age of 12 may only visit the museum when accompanied;
7.2 Parents or teachers or supervisors are at all times responsible for the behaviour of the minors, individuals or groups they are taking with them or are supervising.
7.3 Photographs, video and/or film recordings made in the Philips Museum building may not be used for commercial purposes without the explicit written permission of the Philips Museum.
8.1 The following circumstances never lead to any obligation on the part of the Philips Museum to refund monies paid or to pay any other compensation to the visitor
a) Objects from the permanent collection of the Philips Museum not being visible;
b) partial closure of the Philips Museum building, including, but not limited to, partial closure due to the building or dismantling of exhibitions
c) nuisance or inconvenience caused by other visitors, including but not limited to noise nuisance, inappropriate behaviour (including molestation), theft;
d) Damage caused by other visitors;
e) nuisance or inconvenience caused by maintenance work, including but not limited to rebuilding or rearranging rooms;
f) nuisance or inconvenience caused by the improper functioning of facilities in the Philips Museum Building.
8.2 In the event of cancellation as a result of Corona-related complaints, admission tickets may be sent out. These tickets can be used to reserve a new date online. Restitution of the purchase price is not possible.
9.1 The Philips Museum is exclusively liable for damage suffered by the visitor which is a direct result of gross negligence or intent on the part of the Philips Museum, and this
a) Up to a maximum of the amount paid by the insurer of the Philips Museum in
respect of the damage,
or (b) the amount paid by a third party to the Philips Museum in respect of the damage.
9.2 Liability of the Philips Museum for indirect damage, including consequential damage, loss of profits or wages, missed savings, etc., is excluded at all times.
9.3 For public activities which explicitly state that participation is at one's own risk, the museum accepts no liability for damage.
10. Force Majeure
10.1 Force majeure for the Philips Museum, which means that any shortcoming caused by it cannot be attributed to the Philips Museum, will be any foreseeable or unforeseeable circumstance which impedes the performance of the agreement by the Philips Museum to such an extent that, temporarily or permanently, the performance of the agreement becomes impossible or difficult.
10.2 Such circumstances are also understood to include circumstances involving persons and/or services and/or institutions which the Philips Museum wishes to use in the performance of the agreement to visit, as well as everything which applies to the aforementioned as force majeure or as suspensive or resolutive conditions, as well as attributable shortcomings on the part of the aforementioned.
11. Found objects
11.1 Lost property found by visitors in the Philips Museum building can be handed in either to a member of staff or to the cloakroom or information desk of the Philips Museum.
11.2 The Philips Museum will take charge of any lost property and, in the case of valuable items, will hand them over to the police in Eindhoven.
11.3 If the presumed owner of a found object reports it to the police, he/she can choose to collect the object himself or have it sent to him/her, cash on delivery. In both cases, the owner must be able to produce proper identification. If the Philips Museum has any doubt about the status of the alleged owner, the Philips Museum is entitled to demand proof of ownership.
12.1 Mail addresses will not be used for commercial purposes without your consent.
13. Complaints procedure
13.1 In the case of complaints, the visitor may make these known by completing a form intended for this purpose, which is available at the information desk in the Philips Museum Building or by sending an e-mail to firstname.lastname@example.org.
13.2 The complaint of the visitor will be investigated and answered in writing
within 30 days.
14. Other conditions and applicable law
14.1 The applicability of these General Conditions for visitors shall not affect the applicability of any other contractual terms and conditions and/or regulations of the Philips Museum.
14.2 These General Conditions for Visitors and the agreement between the visitor and the Philips Museum are governed by Dutch law. Disputes arising from the agreement between the visitor and the Philips Museum shall be submitted to the competent court in Eindhoven.
These General Terms and Conditions governing Visits have been approved by the Board of Management of the Philips Museum on 20 October 2021 in Eindhoven.